Refunds & Returns

Thank you for choosing The Raw Seeds.

We are committed to delivering high-quality cold-pressed oils and other natural food products. As our products are edible and perishable in nature, returns, replacements, cancellations, and refunds are subject to the terms outlined in this Refund Policy.

This Refund Policy should be read together with our Terms and Conditions, Privacy Policy, and any other policies published on our website.

This policy operates in accordance with applicable laws of India, including the Consumer Protection Act, 2019 and other applicable consumer protection regulations. Nothing in this policy limits any statutory rights that cannot legally be excluded.

Submitting a refund, replacement, or cancellation request does not automatically guarantee approval. Each request is reviewed individually based on the circumstances, available evidence, applicable law, and this policy.

Fresh Press oils are manufactured exclusively for each confirmed customer order.

Once production begins, raw materials, machine time, labour, packaging materials, and production capacity have already been allocated specifically for your order. For this reason, Fresh Press products cannot ordinarily be cancelled or refunded after production has started unless a verified quality issue or fulfilment error exists.

Our oils are minimally processed and naturally produced.

As a result, natural variations may occur between batches, including:

• colour;
• aroma;
• flavour;
• texture;
• viscosity;
• natural sediment;
• seasonal variations resulting from seed quality.

These characteristics are normal and do not indicate that the product is defective.

Refunds or replacements will generally not be provided solely because a customer expected the oil to taste, smell, or appear differently where the product remains authentic and fit for consumption.

Subject to verification, we may offer a replacement, partial refund, full refund, store credit (where available), or another suitable resolution where:

• an incorrect product was delivered;
• the product arrived leaking;
• the package was significantly damaged during transit;
• the product contains a verified manufacturing defect;
• the product was delivered after its printed expiry date;
• items are missing from the order;
• the wrong quantity was supplied;
• the order cannot be fulfilled by us after payment;
• another verified issue reasonably warrants a resolution.

The appropriate remedy will be determined at our discretion unless otherwise required by applicable law.

If you believe there is a problem with your order, please notify us within 48 hours of delivery.

Your request should include:

• your order number;
• a description of the issue;
• clear photographs or videos of the product;
• photographs of the shipping package (where applicable);
• any additional information reasonably requested by us.

For transit damage, customers should inspect the package immediately upon delivery and photograph the unopened outer packaging before opening whenever possible.

Claims submitted after the reporting period may not be accepted unless required by applicable law or exceptional circumstances are demonstrated.

Before approving any refund or replacement, we may:

• request additional photographs or videos;
• request return of the product for inspection;
• consult our production or quality records;
• verify batch details;
• investigate shipping records.

Failure to provide requested information may result in rejection of the claim where verification is not reasonably possible.

Please do not return any product without our prior authorization.

If a return is required, we will provide instructions regarding:

• return packaging;
• shipping method;
• return address;
• any required documentation.

Products should be retained in their original packaging whenever reasonably possible until the matter has been resolved.

Unauthorized returns may not be accepted.

Where a return is required due to our error, verified manufacturing defect, incorrect shipment, or another issue for which we are responsible, we may arrange or reimburse reasonable return shipping costs.

Where the return is not due to our error, return shipping costs are generally the customer's responsibility unless otherwise required by applicable law.

Once a refund has been approved:

• refunds will normally be initiated within 3 business days;
• refunds will be issued to the original payment method wherever technically possible;
• banks and payment providers may require an additional 5–10 business days to credit the funds.

Processing times may vary depending on your financial institution.

We are not responsible for delays caused by banks, payment gateways, or other third-party payment providers after the refund has been initiated.

Where appropriate, we may issue a partial refund instead of a full refund.

Examples include:

• partial shipment shortages;
• partial damage;
• customer-approved alternative resolutions.

Refunds generally reflect the amount actually paid after discounts, promotional offers, coupons, loyalty rewards, or store credits have been applied.

Where practical, we may offer a replacement product before issuing a refund.

If a replacement cannot reasonably resolve the issue, an appropriate refund or alternative remedy may be provided.

Delivery timelines may occasionally be affected by events beyond our reasonable control, including:

• natural disasters;
• severe weather;
• transportation disruptions;
• government restrictions;
• strikes;
• courier delays;
• public emergencies.

Such delays alone do not automatically entitle customers to refunds unless otherwise required by applicable law.

To protect both our customers and our business, we reserve the right to decline refund or replacement requests where we reasonably suspect:

• fraudulent activity;
• abuse of this Refund Policy;
• repeated unreasonable claims;
• intentional product damage;
• false or misleading information.

Nothing in this section limits any legal rights available to consumers.

We may update this Refund Policy from time to time to reflect operational, legal, or regulatory changes.

Any revised version will be published on this page together with the updated “Last Updated” date.

Changes apply prospectively unless otherwise required by law.