Privacy Policy | The Raw Seeds

1. Introduction

Welcome to The Raw Seeds (“The Raw Seeds”, “we”, “our”, or “us”).

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, place an order, subscribe to our communications, or otherwise interact with our products and services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide, including:

Full name
Email address
Mobile phone number
Billing address
Shipping address
Company name (where applicable)
GST Number (if applicable)
Account login credentials
Product reviews and ratings
Customer support messages
Contact form enquiries
Order preferences

2.2 Order Information

When you place an order, we collect information necessary to process and fulfil your purchase, including:

Products ordered
Order amount
Order history
Invoice information
Shipping details
Delivery preferences
Payment status

2.3 Payment Information

Payments made on our website are processed securely by trusted third-party payment providers.

We do not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials on our servers.

Payment processors may collect payment information in accordance with their own privacy policies.

2.4 Automatically Collected Information

We do not run our own full-site tracking that records every page view, clickstream, or time spent on pages for all visitors. Some technical information is still processed automatically for the site to work securely.

Operational and security processing

When you use features such as login, checkout, payments, rate-limited API requests, or bottle Trace / batch verification, our servers may process:

IP address (for security, fraud prevention, and rate limiting; Trace scan logs store a hashed IP, not a raw IP)
Browser or device user-agent (for security and Trace verification logs)
Session information needed for login, cart, and checkout

Analytics (only with your consent)

If you allow analytics cookies and Google Analytics is enabled on our website, Google Analytics may collect usage data on our behalf, which can include:

Approximate location derived from IP (we request IP anonymisation in Google Analytics)
Browser type and version
Operating system and general device information
Pages visited and approximate time on site
Referral source
Aggregated interaction / session analytics

Analytics cookies are off by default until you opt in. You can change this preference at any time through our cookie settings.

3. Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience.

Necessary Cookies

These cookies are essential for:

Website functionality
Shopping cart
Checkout
Login sessions
Security

These cookies cannot be disabled through our website.

Functional Cookies

These cookies remember:

Language preferences
Saved addresses
Shopping preferences
User settings

Analytics Cookies

Only used if you opt in. When Google Analytics is enabled, these may help us understand:

Website traffic
Which pages are most visited
General visitor behaviour
Website performance

Marketing Cookies

Reserved for future advertising tools. At present:

We do not load marketing ad pixels on this website
Choosing this category does not currently enable personalised ads
If we introduce marketing tools later, we will update this Policy

You may manage your cookie preferences through your browser settings or our cookie consent banner.

Disabling functional cookies may affect features such as remembering cart items or favourites. Analytics and marketing preferences do not affect checkout.

4. How We Use Your Information

We use your information to:

Process and fulfil orders
Manufacture and dispatch fresh cold-pressed oils
Deliver products
Generate invoices
Process payments
Provide customer support
Verify customer identity
Prevent fraudulent transactions
Improve our website
Improve customer experience
Respond to enquiries
Send order confirmations
Send shipping notifications
Send delivery updates
Send invoices
Send OTP verification messages
Send promotional offers (only where permitted)
Comply with legal and regulatory obligations

5. Communications

We may communicate with you through:

Email
SMS
WhatsApp
Telephone calls

These communications may include:

Order confirmations
Fresh pressing schedules
Shipping updates
Delivery notifications
Invoice delivery
Customer support
Service announcements

Marketing communications will only be sent where permitted by applicable law. You may unsubscribe at any time.

6. Information Sharing

We respect your privacy.

We do not sell, rent, or trade your personal information.

We may share limited information with trusted service providers, including:

Payment gateways
Courier and shipping partners
Website hosting providers
Analytics providers
Customer communication platforms
Fraud prevention services
Government authorities when legally required

These providers may only use your information for the services they perform on our behalf.

7. Third-Party Services

Our website may use trusted third-party services to operate efficiently.

These may include services for:

Payment processing
Shipping and order fulfilment
Email delivery
SMS or WhatsApp notifications
Website analytics
Website hosting
Cloud infrastructure

These providers process information according to their own privacy policies.

8. Data Security

We implement reasonable technical and organisational measures to safeguard your information.

These measures include:

HTTPS encryption
Secure servers
Access controls
Authentication systems
Regular software updates
Security monitoring

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Data Retention

We retain information only for as long as necessary.

Typical retention periods include:

Information	Retention
Customer accounts	Until deleted by customer
Orders	Up to 7 years
Tax invoices	Up to 7 years
Customer support records	Up to 2 years
Marketing consent	Until withdrawn
Website analytics (Google Analytics, if consented)	Up to 26 months (provider default)

We may retain information longer where required by law.

10. Your Rights

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate information
Update your information
Delete your account
Request deletion of personal data
Receive a copy of your information
Withdraw marketing consent
Restrict certain processing activities
Object to certain uses of your information

To exercise these rights, please contact us using the details below.

11. Account Security

You are responsible for maintaining the confidentiality of your account credentials.

Please notify us immediately if you believe your account has been accessed without authorisation.

12. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that such information has been collected, we will delete it promptly.

13. International Data Processing

Some of our trusted technology and service providers may process information on servers located outside India.

Where applicable, we take reasonable measures to ensure that such processing complies with applicable data protection laws and is protected by appropriate safeguards.

14. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

15. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Changes will become effective when the revised policy is published on this website.

The “Last Updated” date at the top of this page will indicate when changes were made.

16. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

The Raw Seeds

Email: support@therawseeds.com

Phone: +91 99441 33186

Business address: No. 228, Sri Ram Nagar, Edapalayam, Redhills, Sholavaram Block, Thiruvallur, Tamil Nadu – 600052

FSSAI Reg. No.: 22426242000200

Business hours:

Monday – Saturday: 10:00 AM – 7:00 PM (IST)
Sunday: Closed (IST)

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Consent

By accessing or using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.