Content Guidelines

At The Raw Seeds, we value honest, respectful, and constructive feedback from our customers. Product reviews and other user-generated content help shoppers make informed purchasing decisions and allow us to continually improve our products and services.

These Content Guidelines explain the standards that apply when you submit reviews, ratings, comments, photographs, videos, questions, testimonials, or any other content through our website or services.

By submitting content, you agree to comply with these Content Guidelines, our Terms and Conditions, Privacy Policy, and all applicable laws.

We encourage content that is helpful, genuine, and respectful.

Examples include:

• Honest first-hand experiences with products you have purchased or used.
• Detailed feedback about product quality, freshness, aroma, flavour, texture, packaging, or delivery.
• Practical tips on cooking, storage, or everyday use.
• Constructive suggestions that help us improve our products and services.
• Balanced opinions, including both positive and negative experiences.
• Respectful discussions with other customers.
• Original photographs or videos that accurately represent the product received.

We welcome genuine criticism provided it is truthful, respectful, and based on your own experience.

Reviews should reflect your genuine personal experience.

Please ensure that:

• your review is accurate and truthful;
• you have personally purchased or used the product;
• your review is based on your own experience;
• any opinions expressed are honest and fair.

Knowingly submitting false or misleading information may result in removal of the content and additional action where appropriate.

To protect your privacy and the privacy of others, please do not include:

• home addresses;
• phone numbers;
• email addresses;
• payment information;
• government-issued identification numbers;
• order verification codes;
• personal information belonging to another individual.

If personal information is submitted, we may remove or redact it without notice.

Only submit content that you own or have permission to share.

By uploading photographs, videos, text, or other materials, you confirm that:

• you own the necessary rights; or
• you have obtained all required permissions to submit the content.

You remain responsible for any content you submit.

By submitting content to The Raw Seeds, you grant us a non-exclusive, worldwide, royalty-free, transferable, and perpetual licence (to the extent permitted by applicable law) to:

• display the content;
• reproduce the content;
• publish the content;
• distribute the content;
• adapt, resize, or format the content for technical purposes;
• use the content in connection with operating, promoting, and improving our website, products, and services.

Where practical, we may continue to attribute reviews to your displayed name or account identifier.

This licence does not transfer ownership of your content.

To maintain a trustworthy and respectful community, we reserve the right, at our sole discretion, to:

• review submitted content;
• verify authenticity where appropriate;
• edit minor spelling, grammar, or formatting errors without changing the intended meaning;
• delay publication while content is reviewed;
• reject content;
• remove published content;
• suspend or restrict the ability to submit future content where these guidelines are repeatedly violated.

Submission of content does not guarantee publication.

If you believe content published on our website violates these Content Guidelines or applicable law, please contact us.

Where appropriate, we will review the reported content and determine whether any action should be taken.

We may update these Content Guidelines from time to time to reflect operational, legal, or regulatory changes.

Any revised version will be published on this page together with an updated “Last Updated” date.

Your continued use of our website after changes become effective constitutes acceptance of the updated guidelines.